Create view: Active Contacts in My State

Microsoft Dynamics 365 Customer Engagement and Common Data Service offer us the querying language FetchXML to retrieve data. Since this is the language used for views saved in the system, we can use FetchXML Builder for XrmToolBox to alter the features of views beyond what is possible using platform features, without making them unsupported.

Continue reading “Create view: Active Contacts in My State”

Balancing Cool Tech, Usability and TCO

I’m a techie.
I like new, shiny,
cool stuff.

Newest however, usually
costs.
And customers usually like cheap.

Users don’t care about either.
They just want a system that
empowers more than it obstructs.

So how do you find the balance between the three? Is it even possible? Or is it just another
Project Management Triangle?

Continue reading “Balancing Cool Tech, Usability and TCO”